Education:

• B.S. in Psychology/Health, May 1991, Appalachian State University, Boone, NC

• A+ Core Certification
• A+ DOS/Windows Certification
• A+ Macintosh Certification
• Microsoft Windows 95 Support
• Microsoft Windows NT 4.0 Core Technologies
• IBM Warranty Basics Certification
• IBM ThinkPad Service Certification
• IBM Administrative Support
• IBM PS/2 MCA Certification

Wake Forest University, Winston-Salem, NC

Computer Technical Support, Information Systems 7/95 - Present

• Coordinate allocation of hardware to administrative staff
• Provide hardware support of both Apple and IBM compatible systems
• Perform diagnosis of computer hardware malfunctions
• Make repairs to damaged or malfunctioning computers
• Educate users on routine preventative maintenance for computer hardware
• Install network connectivity hardware and software using TCP/IP protocol
• Document repair procedures using Remedy help desk software
• Provide support for OS and application software
• Microsoft Windows
• Windows 95
• Macintosh OS
• Microsoft Office
• Facilitate migration from mixed-platform computing environment to single-platform environment

• Maintained broad knowledge of computer hardware and software products
• Employed consultative selling techniques in providing computing solutions for faculty, staff, and students

• Supervised and developed training for staff of 24 student circualtion assistants
• Created monthly reports of circulation activities

• Provided accounting and deposit of funds from photocopying
• Updated legal serials in law professors' offices

Resident Director, Justice Residence Hall, 1/91 to 5/92

• Supervised staff of eight Resident Assistants
• Designed and implemented programs to foster understanding of student athletes

• coordinated activities and programs for 47 hall residents