Troubleshooting
Passwords
For security purposes, the Help Desk cannot change or reset passwords
over the phone. You must present your Wake Forest ID card to the Help
Deskin Room 256 in the Information Systems Building. Your network/e-mail
password must be 6-8 characters and contain a combination of
numbers and letters.
How do I change my e-mail/network password? Press the Ctrl-Alt-Del buttons
and select the Change Password button. “Log on to DEACNET” must
be selected.
Password does not work? Passwords are case sensitive. Check
to see if Caps Lock is
turned on. If it still doesn’t work, please visit the Help
Desk. REMEMBER: Your e-mail/network password
and your WIN password are different. You will be prompted to change
these passwords, so it is important
to remember both of them.
Password expired? Your e-mail/network password will expire periodically.
This is done for security purposes.
- When you log on to the network a message box will appear stating
that your password will expire and prompts you to select a
new one. To select a new password, click OK and
type in a new password twice for verification (you cannot re-use
passwords). It will take an hour
for the password to change across all university systems. During
that hour, if your new password does not work, continue to
use your old
password.
- When you log on to the ThinkPad, but are not connected to the
campus network, and get an expired password message, you
must connect to
the campus network to change your password. If you are
not able to connect to the campus network because you are traveling,
on break,
or off campus contact the Help Desk for assistance.
Network/Internet
Wired/LAN—Accessing Internet Resources from Campus
If you are having difficulty accessing web pages or e-mail, you may
have lost a connection to the wired network.
- Is there a Local Area Connection icon in the taskbar with a red
X on it?
- Check the Ethernet cable to make sure it is still
plugged into the data jack on the wall and to the ThinkPad, and
check to
see if the
network lights next to the connection on the ThinkPad are active.
If you have an active connection you should see one solid and
one blinking light.
- Restart the ThinkPad and log on to the DEACNET domain.
- If you are still unable to connect to web pages or e-mail,
contact the Help Desk or check the Status Line at 758-HELP,
option 1.
Wireless/WLAN—Accessing Internet Resources
from Campus
If you are having difficulty accessing web pages or e-mail, you may
have lost a connection to the wireless network.
- Are you in a wireless zone? If you have lost contact with the wireless
network, you should see a red X on the Wireless Network
- Connection icon in the System tray. You may need to change locations
to resume wireless connectivity.
- Shut down the machine and log back on to DEACNET. Then select
the appropriate wireless network (Student Wireless for all
students) from the Access Connections icon in the System tray.
- If you are still unable to connect to web pages or e-mail,
contact the Help Desk or check the status line at 758-HELP,
option 1.
Moving between Wired and Wireless Connections
If you need to go from a wired connection to a wireless one, first
be sure you are in a wireless zone. Then click the Access Connections
icon in the System tray and select the wireless network to which
you wish to connect (Student Wireless for all students). You will
be prompted for your login and password. You can then unplug the
Ethernet cable from the ThinkPad. To go back to a wired connection,
plug the Ethernet cable back in then click on the access connections
icon in the System tray and select Wired LAN.
Data/Files
All files you create using Wake Forest standard software, when saved,
are automatically stored in a folder called Userdata, located at
C:\Userdata. There is a shortcut to this folder on the desktop and
in the Start menu. Inside this folder are subfolders named after
the programs (e.g., Word, Excel, and Mozilla). When data/files are
saved, they are stored inside their respective folders. Thus, if
you create a file in Word, it is stored inside the Word folder in
Userdata.
If you cannot find a file you created, go to the Start > Search > For
Files or Folders, and search by the name (or part of the name) of
your file. If you cannot open a file, please visit the Help Desk
walk-in area. The Help Desk has software tools that can help recover
files.
Program not responding?
Press Ctrl-Alt-Del and select the Task
Manager button. Choose the
Applications tab and choose the program that is not responding. Click
the End Task button.
ThinkPad frozen or will not shut down?
When unable to perform a normal shut down, press and hold the power button until the ThinkPad shuts off.
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