Troubleshooting Tips
Passwords
For security purposes, the Help Desk cannot change or reset passwords
over the phone. You must present your Wake Forest ID card to the Help
Deskin Room 256 in the Information Systems Building. Your network/e-mail
password must be 6-8 characters and contain a combination of
numbers and letters.
How do I change my e-mail/network password?
Press the Ctrl-Alt-Del buttons and select the Change Password
button. “Log on to DEACNET” must be selected and then change
your password.
Password does not work?
If your password is not working, check to see if Caps Lock
is turned on (passwords are case sensitive). If it still doesn't work,
please visit the Help Desk.
REMEMBER: Your e-mail/network password and your WIN password
are different. You will be prompted to change these passwords, so
it is important to remember both of them.
Password expired?
Your e-mail/network password will expire periodically. This is done
for security purposes. When you log into the network a message box
will appear stating that your password will expire and promps you
to select a new one. To select a new password, click OK and
type in a new password twice for verification (you cannot re-use
passwords). It will take an hour for the password to change across
all university systems. During that hour, if your new password does
not work, continue to use your old password.
Network/Internet
Accessing Internet Resources from Campus
If you are having difficulty accessing web pages or e-mail, you may
have lost your network connection.
- Is there a Local Area Connection icon in the taskbar with a red
“X” on it? (You will not see the Local Area Connection
icon if you have a connection). Check the Ethernet cable to make
sure the ThinkPad and to the data jack on the wall.
- Check the network lights on the back of the ThinkPad to make sure
you are still receiving network traffic. You should see one solid
light and one flashing light.
- Restart the ThinkPad and log on to the DEACNET domain.
- If you are still unable to connect to web pages or e-mail, contact
the Help Desk at 758-HELP or check the Status line 758-HELP, option
1.
Accessing Internet Resources from Off-campus Locations
If you are having difficulty accessing web pages or e-mail, you may
have lost your Internet connection.
- Check the modem cable to make sure it is still plugged into the
ThinkPad modem port and to the phone jack.
- Restart the ThinkPad and dial in to the Internet service provider
again.
- If you are using AGN and are not able to connect, contact the
Help Desk at 758-HELP.
Data/Files
All files you create using the Wake Forest standard software are
automatically stored in a folder called Userdata, located at C:\Userdata.
(with the exception of Maple and SPSS) There is a shortcut to this
folder on the desktop and in the Start menu. Inside this folder
are subfolders named after the programs (e.g., Word, Excel, and Mozilla).
When data/files are saved, they are stored inside their respective
folders. Thus, if you create a file in Word, it is stored inside the
Word folder in Userdata.
If you cannot find a file you created, go to the Start>Search>For
Files or Folders, and search by the name (or part of the name)
of your file. If you cannot open a file, please come to the Help Desk
in room 256 in the Information Systems Building. The Help Desk has
software tools that can help recover files.
Program not responding?
Press Ctrl-Alt-Del and select the Task Manager button,
choose the Applications tab, choose the program that is not
responding and click the End Task button.
ThinkPad Frozen?
When unable to shut down the ThinkPad using the Start menu,
press and hold the power button until the ThinkPad shuts off.
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