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How do I change my e-mail/network password when prompted?
Press the Ctrl-Alt-Del buttons and select the Change Password
button. “Log on to DEACNET” must be selected before you
enter your new password. For help changing your password, bring your
WFU ID card to the Help Desk in 256 in the Information Systems Building.
Do I have to change my e-mail/network password when prompted?
Yes, you will be periodically prompted to change your password for
security reasons. You cannot reuse the same password. Password
changes take up to one hour to synchronize across all WFUsystems.
Can I make my e-mail/network password anything?
Passwords are 6 to 8 characters long. Passwords must be a combination
of letters and numbers.
Why is my WIN password different from my e-mail/network password?
Your WIN password is separate from your e-mail/network password for
security reasons. You will be prompted to change your WIN and network/e-mail
passwords, so it is important to remember both of them.
How do I change my WIN password?
Log in to WIN. The “Change WIN Password and Clue” service
is found under the “Personal” link.
Do I need to login to the campus network?
Yes. Login on a regular basis. Software fixes and upgrades that Wake
Forest has received from software vendors are sent to the ThinkPad
through the login script (the black box that may appear at login).
Logging in also offers access to network printers and shared files.
Is the ThinkPad protected against viruses?
Yes. Virus-protection software is loaded when Windows XP starts.
If you disable this software, you will no longer be protected. This
could mean the loss of the entire contents of the hard drive. Viruses
can spread through e-mail, shared files and instant messaging.
Can I load other software on the ThinkPad?
No. Exception: Software required for coursework that your professor
has instructed you to load can be installed. Other software can potentially
cause problems. If a problem is caused by non-standard software, the
Help Desk will reload the ThinkPad with the standard software load.
A “reload” erases the hard drive and re-installs the standard
software.
How do I prevent data/file loss?
When you create a file, name and save it immediately. Save often!
Make backups. Turn off the ThinkPad properly. Scan for viruses regularly.
Why should I make a backup of my data/files?
Data/files can be lost as a result of a stolen machine, viruses,
faulty hard drives, and power outages, among other reasons. Backups
will prevent the loss of irreplaceable data/files and valuable time
spent trying to re-create data/files. See the page labeled “Copyright,
You, and the Law/Backing Up Your Data” for more information.
How do I store data/files on the server space available to me?
Students are allotted 25 MB of file server space on the Academic
Computing (AC) file system. To access your space on the file server,
go to My Network Places and open the Shortcut to Academic
File Server (Acfiles) icon and then put files in the MyBackups
folder.
Why should I put all my data/files in Userdata?
It makes it easier for you to find your data/files and to make backups.
Why won't the Help Desk backup media files if the ThinkPad needs
to be reloaded?
To avoid possible infringement of copyright laws, the Help Desk is
unable to backup media files. To read more about this issue see the
page “Copyright, You and the Law/Backing Up Your Data”
How can I create my home page, forward my e-mail, or change other
preferences?
Go to http://www.wfu.edu/update.html.
How many network jacks are active in my residence hall room?
It depends on the number of students living in the room. There is
one active jack per student.
How do I prevent hard drive failure?
Moving the ThinkPad while it is on can cause damage to the hard drive.
Always wait for the ThinkPad to completely power off before moving
it.
What are some simple ways I can troubleshoot computing problems?
Performing a shutdown or restart will reset memory and software on
the laptop. Turn off the ThinkPad, wait 30 seconds, restart. If the
problem persists, record any/all error messages or malfunctions to
report to your RTA or the Help Desk. When contacting the Help Desk,
please give your name, user name, phone number, and problem description.
What is Microsoft Remote Assistance and why might the Help Desk
ask me to run it?
Using Microsoft Remote Assistance can help you get more extensive
computing assistance over the telephone by allowing you to show the
Help Desk staff exactly what is happening on the ThinkPad. With this
tool, you can often get a solution over the phone that otherwise would
require bringing the ThinkPad to the Help Desk in Room 256, Information
Systems Building.
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