Primary Care:
The primary care clinic is open for appointments Monday through Friday for routine health care. Call 758.5218 for an appointment. We are located in the George C. Mackie Health Center, lower right level of Reynolds Gymnasium.

Urgent Care: (24 hours during fall and spring semesters)
Urgent treatment is available at the SHS during the hours of operation. University Police can be called to transport students to the Health Service in an emergency. Students who have illnesses or injuries which cannot be managed in the Health Service are referred to WFU Baptist Medical Center or Forsyth Medical Center. These students are transported by friends, taxi or ambulance to the referred hospital.

Observation: (24 hours during fall and spring semesters)
A 24-hour three-bed observation unit is maintained for students with problems that cannot be managed by ambulatory or home care but who do not require hospitalization in a general care hospital. A physician is "on call" at all times when the observation unit is open.

Pharmacy:
A full-service pharmacy is provided for the purchase of prescription and over-the-counter medications. Prescriptions may be filled from on-campus and off-campus physicians with certain formulary restrictions. The pharmacy does not accept third-party insurance cards but does provide a receipt that students may submit to their insurance for reimbursement.

Laboratory:
The SHS laboratory is a "CLIA Certified Moderately Complex Medical Laboratory" providing in-house testing and specimen collection for referral to a reference laboratory. Tests are ordered by SHS providers or by the student's family physician with SHS approval.

Allergy Injections:
Allergy injections are available at the SHS by appointment. Students must provide specific written instructions from their allergist. Allergy injections are given only when a physician is on the premises.

Immunizations:
Vaccines for travel and routine preventative care are available by appointment.

Travel Consultations:
Students planning to study or travel abroad should contact the Travel Clinic for current information about immunizations and other health issues in specific areas. Additional information is available on the SHS homepage or call 758.5218, option 3.

Health Education and Wellness:
The Health Education Office's primary focus is on health promotion and prevention of health-related problems. The office provides individual consultations on topics such as nutrition, disordered eating, substance use/abuse, stress management and sexual health issues. The office also:

Sports Medicine:
Specialists in the care of bone, joint or muscle injuries, and/or medical problems related to exercise or athletics, are available at SHS by appointment on Tuesday afternoons during the fall and spring semesters. Visits are billed by Wake Forest University Physicians and are the responsibility of the student receiving care. Call 758.5218, option 0, for an appointment.

Psychiatry:
Psychiatric consultations are available. Call SHS at 758.5218, option 0, or the University Counseling Center at 758.5273 for a referral.

Eligibility:
All students who have paid tuition and who have a "Student Health Services Health Information Summary" on file in the SHS are eligible for treatment. Student family members are not eligible for treatment.

Fees:
There are no charges for services of staff physicians. A charge will be made for injections, prescriptions, laboratory tests, medical supplies and special physical examinations. Prescriptions not originating with a staff physician may be filled for a fee if the medication is stocked in the pharmacy. There is an hourly charge for room and board up to $125 a day in the Observation Unit plus additional charges for supplies, laboratory tests and medications. Payment may be made by cash, check, Deacon Dollars or posted to the student's account in Financial and Accounting Services. A receipt is given for students to file for reimbursement from their insurance company. When a student is referred to a specialist outside the Health Service, or when a student is referred for x-rays or special laboratory tests outside the Health Service, all costs, including transportation, must be assumed by the student.

Confidentiality:
Medical information and records are strictly confidential. Information or records are not released to University officials, friends or family members without the student's permission. In addition, information will not be shared with therapists or physicians who are not involved in the student's immediate care without the student's permission.

Student Insurance:
University policy requires that all students have health insurance. Information about the student group insurance plan is mailed to all students from Financial and Accounting Services during the summer. Information is available online, www.wfu.edu/shs or www.Studentresources.com. Students are strongly encouraged to review their current plan to assure adequate coverage.

Student Health Advisory Committee (SHAC):
The Student Health Advisory Committee is a student organization that represents students' interests in the SHS. SHAC is charged with maintaining vital connections between the programs, services and policies of SHS and the student body. The organization meets monthly to coordinate programs, outreach and address current issues in student health. If you are interested in serving on SHAC or have questions, call 758.5218, option 0.

Wake Forest Emergency Response Team (WFERT):
WFERT is a student organization of Emergency Medical Technicians (EMT) and other volunteers who serve as first responders to on-campus calls for emergency care. They are sponsored by the Student Health Service, work collaboratively with University Police and the facilities management Safety Response Team, and are supervised by the Forsyth County Emergency Medicine Service. The squad also performs special projects to increase the WFU community's health and basic life support awareness. Contact Student Health for more information.

Peer Health Education:
Peer Health Educators is an organization consisting of trained student volunteers who provide educational and awareness programs to the campus community and/or student organizations. Programs offered include contraception, sexually transmitted diseases, nutrition, eating disorders, and drugs and alcohol. Students interested in becoming a Peer Health Educator should contact the health educator at 758.5937.

Patient Bill of Rights and Responsibilities

You have a right to:

You have a responsibility to: