Information Systems

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Training Information

Information Systems Training Materials

Adobe Connect Training Material Advancement Outlook/Exchange Learning Guide Advancement Outlook/Exchange Polices and GOT Banner 8 New Features and Functions General and Mass Entry - Audio Conference Material Banner Basics Training Banner Basics Guide Banner Basics Tips and Tricks Banner CAPP Training Material o CAPP Handbook o Foundations of CAPP Banner CBTs Banner Advancement Training Material Banner Financial Aid Training Material Banner Financial Aid Technical Training Material Banner Population Selection and Letter Generation Training Material Banner Letter Generation: Creating a new letter Banner Letter Generation WorkBook Banner Training Materials form LECG Academic Rating Setup Instructions Basics on Using the Process Submission Control Form GJAPCTL Communication Plan Processing Creating and Setting Up Electronic Data Loads Entering Compliance Sport Records Implementing Common Matching Letter Generation Letter Generation for E-Mail Mass Entry for Admissions and Athlete Compliance Processing Mass Entry General Student and Graduation Processing Mass Entry Registration Processing Population Selection (Basic) Population Selection (Advanced) Setup Graduation Application on the Web Setting Up and Using Enrollment Verification Process Setting Up Data Test Score Loads Setting Up Web Transcript Request Time Ticketing Setup Transfer Articulation Using Common Matching-GOAMTCH Waitlist Setup and Processing Web for Prospects Setup Banner Population Selection WorkBook Banner: Grad Adm Population Selection Banner: Grad Adm Letter Gen Banner: Grad Adm Mail Merge Canon Printer Mailbox Instructions CobiT Training Material Cognos CBTs Cognos 8.2 for Finance Cognos 8.2 Examples and Exercises for Finance Cognos Adv AFRT Learning Guide Cognos Adv AFRT Quick Reference Cognos Adv AFRT In Class Examples Computing Fundamentals and Best Practices Dean's Office TPA Exploring Microsoft Excel 2007 Exploring Microsoft InfoPath, Groove and OneNote 2007 Exploring Microsoft Outlook 2007 Exploring Microsoft PowerPoint 2007 Exploring Microsoft Word 2007 Facilities and Campus Services - PC Fundamentals Google and WebEx Matrix Harvest Training Material Information Security Training Material Introduction to Google+ IS Business Procedures (Watch the movie here!) IS Change Management v2 Training Material Visio Diagrams of Change Management Procedures (Entire Change Management Procedure may be found in Sakai: IS Staff Resources / Resources / Governing Documents / Procedures / Change Management Procedures / WFU IS Change Management Procedure FV11 2010-12-14.pdf) LifeCycle of a Change IS Remedy 7: Change Management - Beyond the Basics How to Create a CRQ ticket CRQ Risk Levels and Priority Risk Level 1 Changes Risk Level 3 or 5 Changes No Impact Changes Emergency Changes Approval Tables Change Reason Decision Tree CRQ Performance Rating IS Remedy 7: Fundamentals of Incident Management IS Remedy 7: Fundamentals of Change Management IS Remedy 7: Fundamentals of Asset Management IS Remedy 7 New Hire Procedure IS New Hire Process and Instructions IS Remedy 7 – Sending E-Mail From Remedy Incident IS Remedy 7 – Sending E-Mail from Remedy Change ITIL Training Material Just Google It! Managing Your Photos Using the Web Microsoft Office 2007 Training Material Microsoft Office 2010 Common Features Microsoft Office 2010 Training Material Microsoft OneNote 2010 Guide Microsoft Outlook 2003 Manual Overseas Computing Support Material Photo Management Class Material Service Portal Maintenance: Fundamentals of Drupal Scrum Training Material Skype Training Material SMART Board™ Training Material T410 ThinkPad Distribution Training Material T420s ThinkPad Distribution Training Material Transition to OneNote Transition to OneNote PDF Transition to Microsoft Word 2010 Transition to Microsoft Excel 2010 Transition to Microsoft PowerPoint 2010 Transition to Microsoft Outlook 2010 User Access Training Material WFU Google Apps Training Guide Windows 7 For Tech Support Staff Material WebEx at Wake Forest University WebEx vs. Google Matrix WebEx Alternate Host Material WebEx: Adding Meetings to Google Calendar WebEx Meeting Center Basics WebEx Support Center Basics WebEx Training Center Basics Windows Vista Support Material Windows Vista Backup Instructions Windows Vista Wireless Profile Issue Instructions Windows Vista Wireless Connection Instructions IS Learning Newsletters March 2009 April 2009 May 2009 June 2009 July 2009 August 2009 September 2009 October 2009 November 2009 December 2009 January 2010 February 2010 March 2010 April 2010 May 2010 June 2010 July 2010 August 2010 September 2010 October 2010 December 2010 February 2011 April 2011 June 2011 August 2011 Remedy 7 Asset Management Videos Add Product Catalog Entry Create Asset Modify Asset Search For and Modify Asset Associate Organization to Asset Unrelate Organization From Asset Relate Existing Help Desk Ticket to Asset Unrelate Help Desk Ticket From Asset Relate an Asset to an Asset Create Contract Modify Contract Relate Contract to Asset Unrelate Contract from Asset Create Report Remedy 7 Incident Management Videos Create an Incident Search for an Incident Update an Incident Resolve an Incident How to send e-mail from Remedy Remedy 7 Change Management Videos Create a Change Remedy 7 Shortcuts Remedy 7 FAQs IS Training Home

All departmental training materials can be accessed from this Web site.

Tuesday, 03-Jan-12 11:56:49

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