Deacon OneCard Office

DeaconOneCard@wfu.edu

Express Replacement form

Mission Statement
The Deacon OneCard Office provides a standardized, multifunctional, user-friendly identification card system based on advanced technology. The staff provides constituents with an array of services in a timely
and professional manner.

The Deacon OneCard is the official Wake Forest University identification card used by all faculty, staff and students. The Deacon OneCard has many functions including identification, library privileges, Deacon OneCard account access, card access, event admission and vending on campus. The Deacon OneCard Office is located in the Benson Center, Room 101, within the Office of Residence Life and Housing.

ID cards are also issued to University Affiliates who have assigned duties at the Reynolda Campus of Wake Forest University. These affiliates are not employed by the University directly, but rather perform services for the University and the community members. Affiliates may have access to the card access areas after a thorough authorization process and the hours of access are limited.

ID cards are not issued to family members, friends, alumni, and visitors.

Obtaining a Replacement

• Office Hours and Location
• Costs
• Deacon OneCard Express Replacement Service

Uses of Your Deacon OneCard

• Identification
• Library Privileges
• Deacon OneCard Account
• Card Access
• Event Admission
• Vending On-Campus

Important Information

• Prevent Unauthorized Usage
• Responsibility for All Transactions
• Keep your Deacon OneCard in Functioning Condition
• Suspension of Privileges
• Property of the University
• Old Issue Deacon OneCards
• Proper Care of Deacon OneCard

FAQ Concerning your Deacon OneCard

Obtaining a Replacement

Office Hours and Location: Deacon OneCard replacements may be obtained from the Deacon OneCard office, located in the Benson Center, Room 101. The office hours are 8:30 a.m. until 5:00 p.m., Monday through Friday, and some evenings or weekends during special time periods of the year. The office is closed during University holidays. Beyond normal business hours, report lost or stolen Deacon OneCards immediately to Campus Safety and Security, extension 5591.

Costs: These fees apply for replacement of cards that are lost, stolen, damaged, or malfunctioning, and other circumstances concerning your Deacon OneCards.The cost to replace a Deacon OneCard initially is $25; subsequent replacement charges will increase by $10 each time, up to a maximum of $55.

On-Campus Students Only: Residents may have a card replacement charge waived once per academic year.

Deacon OneCard Express Replacement Service: The Deacon OneCard office also offers a Deacon OneCard Express Replacement service for your convenience. To use this service, please launch and complete this PDF form (for "how to" click here) and submit the form as an attachment on an e-mail from your WFU email account to DeaconOneCard@wfu.edu. Fields designated with an asterisk (*) must be completed. Submit this form before 8 a.m., Monday through Friday and pick up your new Deacon OneCard after 10 a.m. the same day. This process will save you some time waiting in the office.

Uses of Your Deacon OneCard

Identification: Your Deacon OneCard has your photo, name and University ID Number for use as an identification tool similar to state driver’s license or identification cards. It is your responsibility to carry your valid Deacon OneCard with you at all times. You must present your Deacon OneCard to any University official upon demand. During emergencies or special occasions, you may be required to have your Deacon OneCard visible at all times.

Library Privileges: Libraries on campus use the Deacon OneCard bar code as a means of identification for use of library materials including checking out items. You may also be required to show your Deacon OneCard upon entry at the library.

Deacon OneCard Account: Your Deacon OneCard Account is a declining balance, debit account providing you with cashless purchasing power at any dining or other authorized location on the Reynolda Campus.

You may establish an account directly with the ARAMARK Wake Forest University Dining Services Office, located in Room 12, within the Reynolda Hall cafeteria or through the Financial and Accounting Services Office, located in Room 107, Reynolda Hall. Dining locations on campus include: Reynolda Hall Cafeteria, Magnolia Room, Benson University Center Food Court, Information Systems Building Food Court, Shorty’s, Subway, Starbucks, and the Sundry Convenience Stores located in Reynolda Hall and at Student Apartments (Polo Area Sundry).

Other authorized locations on campus allowing use of the Deacon OneCard Account for payment of purchases or services include: University Stores (bookstore, textbooks and Deacon Shops), Telecommunications, University Theatre, Financial and Accounting Services, Campus Recreation, Student Health Service and the Student Union.

For your convenience, funds may be added to your Deacon OneCard Account using a Visa or MasterCard, and account balances can be checked by logging on to the DeaconOne Card Account web page where you will create your own PIN number for on-line use. This site also contains information regarding policies, procedures for reporting lost cards, dining options and hours of operation for the various dining locations.

Card Access: All residence halls are locked twenty-four hours per day for your safety and security. For added safety and security, entries and alarms from the card access system are monitored at the Campus Safety and Security office twenty-four hours a day. As an undergraduate student, a valid Deacon OneCard will allow access to all residence halls on campus from 7 a.m. until midnight daily. From midnight until 7 a.m. daily, access will be limited to the residents of the particular residence hall or suite.

A valid Deacon OneCard will also allow you access to the Library for after hours study (except during break periods), the Fitness Center during their business hours, Student Health Service during limited early evening hours, the Information Systems Exterior Entrance for computer support during their business hours and the Campus Safety and Security office at Davis Residence Hall during lockdowns. During your tenure at Wake Forest University, you may be allowed card access to certain labs, classrooms or other areas on campus. Some approved University faculty and staff also have access to the residence halls during various hours of the day.

If the card reader light is flashing red, you will need to use your Deacon OneCard for access. After placing your Deacon OneCard on the reader, the light indicator will turn green and unlock the door briefly if access is allowed to that area. If the light turns solid red, access is not allowed. If the light turns red and access to the area should be allowed or if the light continues to flash red, please contact Campus Safety and Security or Residence Life and Housing for assistance.

Event Admission: Your Deacon OneCard may be used at various locations on campus for events such as theatre performances, music recitals, concerts, art exhibits, movies, guest lectures, intramural sports, Student Union activities, Student Government elections and football games. Some events may also require a fee for entrance. Basketball tickets are handled through the Athletic Department Ticket Office, extensions 5614 or 5613.

Vending On-Campus: Vending is available on campus using your Deacon Dollars. Purchases may be made at snack machines on campus. Deacon OneCards that become lodged or do not eject from vending readers on campus should be reported to Facilities and Campus Services at ext. 4255. To prevent unauthorized usage, also notify Campus Safety and Security immediately at extension 5591 after business hours or if there is no answer at the Deacon OneCard Office at extension 1949 during business hours.

Important Information

• To prevent unauthorized usage, report Deacon OneCards lost, stolen or stuck in vending machines immediately to Campus Safety and Security at extension 5591 after business hours or if there is no answer at the Deacon OneCard Office at extension 1949 during business hours. This will deactivate your Deacon OneCard. The Deacon OneCard Office, ARAMARK, nor Wake Forest University will be liable for unauthorized usage of your Deacon OneCard.
• You are responsible for all transactions using your Deacon OneCard. It is imperative not to allow others to use your Deacon OneCard; it is considered a violation of University Policy to do so.
• You are responsible for ensuring your Deacon OneCard is kept in good working condition. With proper care and handling, your Deacon OneCard can last all years of study without replacements.
• Any function of the Deacon OneCard may be suspended at the request of an authorized University Official.
• Your Deacon OneCard remains the property of the University and must be surrendered upon departing or replacement.
• Old issue Deacon OneCards for which a replacement has been issued may not be reactivated for use.
• Report any issues with your Deacon OneCard via e-mail to DeaconOneCard@wfu.edu.
• Do not place any hole in or puncture your Deacon OneCard for any purpose; this will weaken the card and inhibit proper functionality.
• Do not carry your Deacon OneCard in a location prone to frequent flexing, such as a front pant pocket.
• Do not allow your Deacon OneCard to be laundered.
• Do not use your Deacon OneCard for any purpose other than one it is designed to do.
• Do not attempt to use a bent or broken Deacon OneCard in a vending card reader.

FAQ