Refund Policy on Credit Balances

Adjustments to charges, prepayments, financial aid disbursements and overpayments often result in credit balances on student accounts.

Credits due to Financial Aid Disbursements:

All Financial Aid must be received and posted to the student's account before a refund will be issued.

Students who receive Federal Title IV Funds should fill out an Authorization for use of Federal Title IV Financial Aid Funds form and submit it to Student Financial Services.

Refunds are processed between three to five business days after the credit appears on the student’s account after the start of classes for the fall and spring semesters.

Requesting a Refund:

A new Refund Request Form must be submitted for each refund disbursement. A refund can be directed to the student, a parent or a third party payer.

There are two steps to request a refund of an existing credit balance on the student's account:

1. Complete a refund request:
   
   • If the refund check should be made payable to the student, please complete the Student Refund Request form.
     
   • If the refund check needs to be made payable to someone other than the student, please complete the Different Payable Refund Request form.
     
   • In order for the check to be mailed, the address portion of the form must be completed.

2. Submission of refund request form:
   
• Via mail: WFU Student Financial Services, PO Box 7201, Winston-Salem, NC 27109
  
• In Person: Cashier’s Office in Reynolda Hall Room 107. Our office hours are Monday thru Friday 8:30 am to 4:30 pm.
  
• Via email to: fas-ar@wfu.edu
  
• Via fax to: (336) 758-4004

Refunds for Study Abroad Programs:

Students studying in an approved non-Wake Forest study abroad program can request that their Wake Forest financial aid for that semester be sent to their study abroad program by completing and submitting the WFU Study Abroad Financial Aid Management Form.

Please visit the University's Center for International Studies website for more information regarding study abroad programs.

Deacon OneCard Refunds:

University policy does not permit refunds from the Deacon OneCard while a student is enrolled. When a student separates from the University (withdrawal, transfer, graduation, etc) remaining Deacon Dollars are transferred to your student account. Refunds for balances on Deacon OneCard will be refunded after all outstanding balances have been paid.

Receiving a Refund:

Checks are mailed or held in the Student Financial Services’ Office for pickup as instructed on the “Refund Request Form”.

A student must present a photo id, such as a WFU Student ID or Driver’s License, in order to claim their refund check in person.

The Student Financial Services’ Office is located in Reynolda Hall, Room 107. Hours are 8:30-4:30 Monday –Friday.